Did you turn on your laptop and then discover that the keyboard is not working and you cannot type anything?
Yes, you mostly accidentally switched off the keyboard and can’t remember how you did it.
Through this article, we will troubleshoot the errors step-by-step so that you can fix this problem on your laptop running Windows 7, 8 or 10.
Before we start, you should find out if certain keys are not working, or the entire keyboard is not working?
To answer this question, open any text editor program such as Microsoft Word or Wordpad, then try all the keys by pressing them to see whether or not the key will print its letter inside the text editor program.
If you find that some keys are working and others do not, then this means that the keys that do not work are mostly due to the presence of dirt or dirt attached to these keys, so they need to be cleaned until they work again.
If you find that the entire keyboard is not working, follow this sequence to find the cause of the problem:
1 Restart your laptop
Whenever you encounter computer problems, this is the first thing to try before doing further troubleshooting, because restarting the computer is a quick and easy process, and it may solve the problems you have with the keyboard.
The good news is that you don’t need a keyboard to restart your laptop, all you have to do is open the Start menu, click on Power, then select the Restart option.
If you are also having problems with the mouse and touchpad, press and hold the power button on your computer for a few seconds, after which the device will turn off, then restart it by pressing the power button, then check whether the keyboard problem is resolved from During this process or not.
Well, I restarted my laptop but the keyboard is still not working, so what is the solution now?
2 We must determine whether it is a hardware problem or a software problem?
This step will narrow your problem, and reveal if the laptop keyboard is not working due to a hardware or software problem.
Here’s how to do it: Restart your laptop and enter the BIOS screen.
You can do this by pressing a certain key repeatedly during the start of the computer, and any key pressed to open the BIOS screen depends on the model of the laptop that you own and it is usually F2, F10 or Delete, and the appropriate key to open the BIOS screen is displayed in the section The bottom of the screen, while the computer is booting.
If you can access the BIOS screen, you are facing a software problem that caused the keyboard to malfunction.
But if you cannot access the BIOS screen, then you are likely facing a hardware problem that caused the keyboard to malfunction.
3 What do you do if the problem is in the software?
The first step: If the keyboard is completely locked, you may have accidentally turned on the Filter Keys feature, because when you hold down the right SHIFT key for 8 seconds, you will hear a tone and the “Filter Keys” icon will appear in the taskbar, symbolized by an alarm clock icon , And you will find that the keyboard is locked and you cannot type anything.
To unlock the keyboard, you have to press and hold the right SHIFT key for 8 seconds again to turn off Filter Keys.
Or double-click on the Filter Keys icon on the taskbar as shown in the previous image, and through the window that will appear, deactivate the Filter Keys feature, then click the Ok button.
Have you deactivated the Filter Keys feature, but the keyboard is still not working?
The second step: The keyboard may become locked due to a wrong or outdated keyboard driver, to get your keyboard back to work, you may need to reinstall the keyboard driver as follows:
Right-click on the “My Computer” icon from the desktop and then choose “Properties“, and from the window that will appear, open the “Device Manager” and expand the category of “keyboards“, right-click on the “Standard PS/2 Keyboard” and then select the “Uninstall device” option, Once the driver is deleted, reboot your laptop, and the driver should reinstall automatically.
Now, test out the keyboard again to see if the problem is solved.
Have you reinstalled the keyboard driver but the keyboard is still not working?
The third step: Well, there is nothing left for us from the software solutions other than to reinstall the Windows operating system again, it is possible that the laptop keyboard is not working due to some kind of virus or a bug in the current Windows operating system.
So we hope that reinstalling Windows again will fix the keyboard issue.
4 What do you do if the problem is in the hardware?
The first step: remove the battery from the laptop, then connect the device to operate it directly from the power source, as sometimes the battery may cause problems related to the keyboard, especially if the battery temperature increases.
Have you removed the battery and found that the keyboard issue still persists?
The second step: There is also the possibility that the keyboard has been disconnected from the motherboard, in this case you will have to open the laptop and then reconnect the keyboard to the motherboard by installing the data cable to its socket.
Did you open the laptop and find that the keyboard is connected to the motherboard and still not working?
The third step: The last possibility is damage to the keyboard, and in this case you will buy a new keyboard for the same model of your laptop, because each model has its own keyboard, then after buying it you install it instead of the damaged keyboard.
Regarding the second step and the third step, if the laptop is still under warranty, just send it to an authorized dealer to fix it, and if not, we strongly advise that you go to the professional to fix the problem instead of doing it yourself, unless you really know what You do.
In conclusion, these were some of the steps that you can try if your laptop keyboard is not working, did any of them fix your problem?
Do let us know which of them helped fix your issue in the comments below.